Terms of Use
By using Stayn you agree to these terms.
Service
Stayn provides recovery flows for failed subscriptions (alerts, dunning, payment links). Availability depends on third-party integrations.
Account and use
You are responsible for credentials and lawful use consistent with connected gateway terms.
Plans, cancellation, and refunds
Monthly and non-BRL annual plans are billed via Stripe. Annual plans in Brazilian reais may include card installments.
- You may cancel anytime — no lock-in.
- You are eligible for a full refund only if you cancel within the window: Brazil and USA — 7 calendar days from the start of the paid period; European Union and other regions — 14 days. The clock starts at payment or at the start of the billed subscription period.
- Inside the window: after a completed refund cancel, paid-plan access ends. Outside the window: no refund; you keep access until the end of the period already paid, and the next recurring charge does not occur.
- For Brazil annual plans, if you cancel without a refund (after the window), contracted card installments may continue to be charged by the issuer.
- Refunds depend on processing by the payment provider. If a technical failure occurs, paid access is not removed automatically and support may complete the refund manually.
- Plans granted manually by the team may have different conditions.
Contact
Questions: hello@elevalab.tech.